Refunds & Cancellations
At Grootin Music Entertainment, we value our artists and strive to provide the best services and support. We understand that sometimes circumstances may change, and you may need to cancel your subscription or request a refund.
Below is our Refunds and Cancellation Policy to guide you through the process:
Monthly Subscriptions: If you are subscribed to a monthly plan, you can cancel your subscription at any time. Upon cancellation, you will continue to have access to the platform and its features until the end of your billing cycle.
Annual Subscriptions: For annual subscription plans, you can request to cancel your subscription within 14 days of the initial purchase to be eligible for a full refund. If you choose to cancel after the 14-day period, your subscription will remain active until the end of the subscription term, and no refunds will be issued.
Monthly Subscriptions: We do not offer refunds for monthly subscription fees. If you decide to cancel your monthly subscription, you will not be charged starting from the next billing cycle.
Annual Subscriptions: If you request a refund for an annual subscription within 14 days of the initial purchase, you will be eligible for a full refund. However, after the 14-day period, no refunds will be provided for annual subscriptions.
Exceptions: Refunds will only be granted for annual subscriptions within the 14-day window if the platform's services were not provided as expected or if there was a technical issue that prevented you from using the platform effectively. Each refund request will be assessed on a case-by-case basis.
How to Request a Refund or Cancel Your Subscription:
To request a refund or cancel your subscription, please follow these steps:
Send an email to our support team at firstname.lastname@example.org with the subject line "Refund Request" or "Subscription Cancellation."
In your email, provide the following information:
1. Your full name and registered email address.
2. The reason for your refund request or cancellation.
Our support team will review your request and respond within 3-5 business days.
Please note that Grootin Music Entertainment reserves the right to modify or update this Refunds and Cancellation Policy at any time. Any changes to the policy will be communicated through our website and platform. It is your responsibility to review the policy periodically to stay informed about any updates.
For any additional questions or concerns regarding our Refunds and Cancellation Policy, feel free to contact our support team at email@example.com.
We thank you for choosing Grootin Music Entertainment and being a part of our mission to empower artists worldwide.